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Common questions

FAQ

  • Click on the “Sleep”, “Bath”, “Clean” or “Table” tabs. Then choose a sub-category. Please use our filters to find the right product. Then, when you go to the respective product, select the colour and click on “Add to basket”. To reach your basket, click on the small basket in the top right corner and choose “Checkout”, accept the order and complete the purchase.

  • No, there is always free shipping and free returns from gripsholm.se

  • No, once you have paid and confirmed your purchase, the order will be sent directly for processing.

  • No, once you have paid and confirmed your purchase, the order will be sent directly for processing. Gripsholm.se delivers free of charge, so if you want to order more you can place another order.

  • No, currently it is only possible to order within Sweden.

  • Choose your payment method at checkout, accept the payment terms and click “Complete purchase”. The purchase is completed and you will receive an order confirmation.

  • Yes, payment to gripsholm.se is via Klarna. All card payments are made over an encrypted and guaranteed secure connection (https).

  • Fast and easy delivery our packages delivered within 1-3 days with Postnord.

  • It’s always free of charge.

  • If you do not redeem your package within the specified time, it will be returned to Gripsholm and you will be charged 300:- in shipping and administrative fees.

  • A confirmation will be sent via email or SMS notification.

  • In case of return, please follow the steps below: your order includes a prepaid return note and a return slip (missing your freight slip? Our customer service can help you get a new one.

    1. Fill in the return slip provided in the package and put it down with the goods you wish to return in the package you received your goods in. Seal well.

    2. Stick the prepaid return label on the outside of the bag/package and hand it in to your nearest post office.